We highly recommend adding the optional Route package protection to your order. This is a minimal fee to protect your package in the case it is lost, stolen or damaged. 

For cart totals under $100 USD, Route is only $0.98 USD. For carts over $100 USD, Route is calculated at 1.5% of the cart total (for example, if an order was $150 USD, then Route would be $2.25 USD).

When you purchase Route at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. Route will either reorder your product for you or will refund the actual cost you paid for your item(s), excluding taxes and shipping. FILE CLAIM HERE

You can deselect Route at checkout if you do not wish to add package protection. But please note without this package protection we are not liable for your package once it leaves our location and is scanned into the postal system.

Glitter Baum does not insure packages for loss, theft or damage during the shipping process. Claims must be filed by you directly with USPS or UPS.


Q: When do I file a claim?
Lost Item
An item is considered lost if it is never reported as delivered. This can also include if your order has been stuck in any shipping status OTHER than "Delivered". You may file a claim if enough time has been allowed for delivery to take place and it's well past the expected delivery date, or if your order is stuck in a shipping status other than "Delivered"

Claims are considered "lost" after 7 days without a tracking status update and must be filed no later than 30 days from the last update.

Damaged Items(s)
If your item arrives damaged, unusable, or otherwise in an unacceptable condition, we invite you to file a claim right away. Please remember to include pictures of the item(s) and packaging. Claims for damaged item(s) can be filed right away. Damaged claims must be filed within 15 days from the date it was marked delivered. 

Stolen Package
Route considers packages marked "delivered" (and not received) as stolen. We ask that you wait 5 days from the day the package was marked delivered; it is common for packages to be scanned as delivered and not show up for a few days. Stolen claims must be filed within 15 days from the date it was marked delivered. Please know that orders that are stolen with a purchase price greater than $100 will REQUIRE a police report.


FILE A CLAIM HERE: Resolve Center (